FAQ

Delivery

• What happens if I'm not home when you try to deliver?
• Do you deliver?
• What time will my delivery arrive?
• Will I receive a tracking link or a smaller time frame on the day?
• Your website says my order is coming from a bakery that is closed
• I have missed my delivery, what do I do?

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Product

• I have a question about one of your cookbook recipes
• Do you have any nut free products?
• Can I have more/less/no frosting on my order?
• Where will the additional decorations be added to a cake?
• Is the Treat A Friend Friday offer still running?
• Can I buy a slice of vegan or made without gluten cake in the bakery?

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Orders

• Can I send a courier or taxi to collect my order?
• Can somebody else collect an order on my behalf?
• Are your mini cupcakes available in store?
• What box sizes do you have available for cupcakes?
• Can I personalise a selection box?
• Can I collect my order earlier?

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Amending Orders

• Can I cancel my order?
• Can I change from collection to delivery?
• Can I change from delivery to collection?
• Can I collect from a different bakery?
• Can I change the date of my order?
• Can I change my collection time?

Same Day Services

• I need to speak to someone about my Just Eat order
• I need to speak to someone about my Deliveroo order
• I need to speak to someone about my UberEats order
• Can I place an order for today?
• Can I have a cake personalised on the same day?

E-Gift Vouchers

• My e-gift voucher has expired, can it be extended?
• Do I have to use all of my e-gift card balance in one transaction?
• How do I redeem my e-gift voucher?
• Can I buy a gift voucher?

Allergens & Dietary Requirements

• Do your products contain alcohol?
• Are your products halal?
• Are your products kosher?
• Do you have products which are made without gluten?
• Can I order a cake that is made without gluten and dairy?
• Are your cakes suitable for vegetarians?

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Wedding Cakes

• Do your tiered wedding cakes need to be assembled?
• Can I customise a wedding cake?
• Do you offer wedding cake consultations and tastings?
• Why are the serving recommendations different for your wedding cakes?
• Can I have a made without gluten wedding cake?
• Can I have a vegan wedding cake?

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Baking Tips

• Where can I find your baking tips?

Corporate Sales

• How do I place an order for products to be sent to multiple locations?
• Can you personalise cake or cupcakes with a logo?
• Can you invoice me for my order?
• Can I set up a corporate account for regular orders?

Covid-19 Safety

• What changes have you made in store?
• Are you accepting cash?
• Can I still come in to buy cakes same day?
• Have your opening hours changed?
• Are your bakeries still open?

Merchandise

• Can I purchase cook books and cakes in the same order?
• Can I order books and merchandise for delivery outside the UK?
• Can I buy your cookbooks online?
• Can I purchase your books and merchandise in store?

Business Contacts

• Marketing, Press & More

Careers

• Employment

Our Customer Care

• Can I reach the bakery by telephone?
• Sales & Feedback

Charity

• What do you do with your wastage?
• Can I request a donation of your unsold products for a fundraising event?

Bakeries

• I need directions to the bakery
• Can I park near your bakery?
• Can I buy merchandise in your bakeries?
• Can I reserve a table in your bakery?
• Are your bakeries inside the congestion zone?
• What are your opening hours?